My parcel hasn't arrived. What should I do?Updated 4 hours ago

If your order hasn't arrived, please contact our Customer Service team as soon as possible on 01252 413600 or [email protected]. We recommend reporting any suspected non-delivery within 14 days of the expected delivery date so that we can investigate while courier tracking information and delivery records remain available.

If you contact us after this period, we may need additional information to investigate the circumstances and verify the delivery status. Any claim will be reviewed on a case-by-case basis and in accordance with your statutory rights.